I have questions... but you don't have the answers SWAY. Check out our frequently asked questions and hopefully we can help!
What shirt brand do you print on?
- All MESS in a Bottle standard t-shirts are printed on amazing quality, cotton/ poly cotton blend tees. Black and white shirts are 100% cotton, and gray shirts are 60/40 poly cotton.
- Our shirts have are trendy with a slim fit, but they run true to fit if sized per our sizing chart.
What size should I order?
- All shirts are unisex and crew neck.
- Our sizes range from XS - 5XL.
- Please see our sizing chart for more details and suggestions for fit. Most shirts are unisex (mens) tees unless indicated otherwise.
- We suggest women should order one size DOWN from their regular size.
What type of printing process is used on your apparel?
- All of our shirts are printed by hand and custom made at the time of ordering.
- We use primarily use screen printed heat transfer processes.
- Note: Due to color and thickness of shirts, MESS label tag may be slightly visible on the neck of white shirts.
Will the designs fade?
- Some of the prints will fade some after being washed.
- Black prints tend to fade the most but will hold up for several wears and washes.
- Washing instructions are found on the tag of each shirt.
- Note: Due to color and thickness of shirts, MESS label tag may be slightly visible on the neck of white shirts.
BOTTLES
When will a bottle come with my order?
- All orders over $100 will include 1(one) bottle.
- Please be aware all MESSages do not include a bottle.
- Bottles are available as an add-on item for $4 each.
Why didn't I get a bottle with my recent order?
- Bottles will be shipped with orders that are greater than $100, when they are available.
- There is also the option to purchase a bottle separately to add to your order for $4.
- Unfortunately, sometimes we run out of bottles. If bottles are not in stock, there will be a banner on our website stating such. Please be aware all MESSages do not include a bottle.
- Bottles are available as an add-on item for $4 each.
Can I choose the color of the bottle?
- At this time, we do not offer color choices for the bottle.
- Depending on the time of the year, we may have a special color bottle for certain holidays/campaigns for example, Breast Cancer Awareness messages will be shipped with a pink bottle.
SHIPPING
How long will it take for my order to arrive?
- Standard order processing time is 7-10 business days.
- Standard shipping time can be up to 10-21 business days after order leaves our facility.
- UPS Priority order processing time is 2-5 business days.
- UPS Priority shipping time can is approx. 3-5 business days after order leaves our facility.
- Most orders are estimated to arrive within 5-7 business days after orders have been processed and shipped.
- Disclaimer: We are not responsible for any delays our USPS partners are currently experiencing regionally or nationwide.
- International orders usually take 3+ weeks to arrive depending on the destination and customs/VAT processing.
- You will receive a notification email or text once your order ships.
- Please note, the tracking for international orders will not update once the package leaves the US, but the order is still on its way.
What shipping method do you use?
- Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
- UPS Priority shipping for orders in the United States are shipped vis UPS Ground.
- International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
- Yes! We will provide you with the tracking number once your package is shipped, except for International shipments.
- A shipping confirmation email or text will be sent, once your order has left our facility.
- We are not responsible if USPS does not update tracking information.
- We do not hold packages in our facility once a tracking number has been generated.
Do you ship internationally?
- Yes, we ship to almost every country around the world.
- Note: Due to service impacts related to the COVID-19 pandemic, some countries are not accepting USPS shipments. This may affect our ability to ship to certain countries.
Does international customs assess additional fees?
- Yes, customs does provide their own fees which are separate from MESS.
- We are NOT responsible for the amount charged to you by customs and are unable to refund any shipping fees.
I ordered a pre-sale item with other items. When they ship?
- Orders including with speciality or pre-sale items such as the Mother's or Father's Day MESSage Box may ship after the presale period.
Expedited/Priority/Express Shipping for our specialty items such as jackets, dresses, crop tops, mugs, pillows, etc. is based on product availability. Any order made after 1 pm EST counts as the next business day. Please contact us directly for more information prior to placing your order.
During holidays or times of high demand, orders may take up 10 - 15 business days to process.
CURBSIDE PICKUP
Do you offer local curbside pick-up?
- We offer selective product pick up. Once you have ordered your MESSage please reach out to orders@messinabottle.com with your order number to see if your message is eligible for pick up.
- Due to COVID-19, we are scheduling curbside appointments currently.
- Please Note: Curbside pick-up is arranged after your order has been processed within the 7-10 business day timeframe. However, we do our best to accommodate our MESSengers if you would like to request a curbside pick up outside the standard processing time and we are able to accommodate there will be a $5 express pick up fee. Please email orders@messinabottle.com for further information once you have placed your order.
RETURNS & EXCHANGES
What is your return/cancellation/exchange policy?
- ORDERS CAN ONLY BE MODIFIED WITHIN 24 HOURS OF PLACING YOUR ORDER.
- Returns must be initiated within 14 DAYS of the original order's arrival date. Please email orders@messinabottle.com the following: 1. Your order number. 2. The item(s) you wish to return and the reason.
- We do not issue refunds on orders that have completed payment and shipped.
- If we have made a MESS, please email orders@messinabottle.com we will require a picture of the MESS and the quality control card in the packaging in order to proceed with fixing the MESS.
- Merchandise must be in unused condition. Refunds are provided in the form of store credit. Please note: Based on the condition we reserve the right to deny the return. (i.e. smoke smell, burn marks, pet hair, etc..)
- MESSengers are responsible for return shipping costs.
- Return Tracking Number is REQUIRED in order to process refunds/exchanges. At this time, we are unable to process direct exchanges. Exchanges are treated like returns. The MESSenger will be provided store credit which will allow you to order the desired size or a different message. (Email orders@messinabottle.com)
- Please note that original shipping costs are non-refundable.
- Please contact customer service at orders@messinabottle.com directly for Sezzle and Afterpay returns.
- Orders on SALE are not eligible for any modifications, returns, or exchanges. MESSages are sold as is on sale.
Can I cancel/modify my order?
- Please note we try to be very accommodating, however, once an order is in production/ shipping it cannot be modified that includes addresses.
- All orders are made to ship once your MESSage is in the production window an order can not be canceled.
- If you would like to cancel an order please email orders@messinabottle.com with reasoning for consideration.
For additional help
contact Customer Service
orders@messinabottle.com
443-390-8385
Customer Service Operating Hours:
Monday 8 am-5:00 pm EST
Tuesday 8 am-5:00 pm EST
Wednesday 8 am-5:00 pm EST
Thursday 8 am-5:00 pm EST
Friday 7:00 am-4:00 pm EST
Saturday available for selective services
Sunday Closed