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Ecommerce Customer Service Representative

Position type/ Location

Permanent/ Baltimore, MD

Approximate Salary

$31,200 Per Year

Experience level

Mid to Senior Level

Education level

Associates Degree

Job description:

Retail fashion brands MESS in Bottle and sheFrom are seeking qualified candidates with a background and/or strong interest in the position of Customer Service Representative.  In this Ecommerce role, you will be a primary contact by phone, email, text and ticketing service correspondence for customer inquiries about our products and brand.

Main Responsibilities:

  • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
  • Assist clients on order-on-line
  • Deal with orders in the back office and liaise with logistics
  • Follow-up on orders and liaise with customers, retail, errors, defective items, wholesale buyers, etc
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Manage ongoing customer relationships utilizing our CRM tools
  • Assist customers with after-sales service issues
  • Able to communicate concisely our company policies to client
  • Maintain and update regular client correspondence

Job requirements:

  • Minimum of 2 years experience in customer service for a fast-pace retail company, preferably in fashion.
  • Strong E-commerce background (familiar with Shopify and Gorgias our customer service ticketing app).
  • Must be a sales-oriented person.
  • Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech
  • Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
  • Proven to be organized, methodical, rigorous
  • Strong computer skills in Trello and/or Asana and the ability to learn new applications quickly
  • Team player able to develop great relations with co-workers
  • Flexibility to work remote PT and in-store 2/3 times a week

The position is based in Baltimore, MD. Must be flexible to work PT on WEEKENDS

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